Deep Clean

Before your first visit, I’ll meet you at your home to understand your priorities, how you like things done and anything I need to know about the property.

We’ll agree the most appropriate service, visit length and priorities before your service begins.

I’ll also ask you to point out any particularly fragile, valuable, specialist or already-damaged items or surfaces so I can take the appropriate care.

I don’t work from a rigid checklist. Your priorities are agreed during your home consultation and the time reserved is focused where it will make the greatest difference.

Weekly Home Refresh is primarily cleaning-focused, while Weekly Housekeeping can combine cleaning with practical household support, such as bed changes, tidying or other agreed priorities.

Priorities can also be adjusted from visit to visit as the needs of your home change.

When regular service begins, some homes may need a little time to reach the ongoing standard we’re aiming for. The first few visits may therefore focus more heavily on bringing key areas up to that baseline before settling into a consistent maintenance rhythm.

No. Many clients prefer their home to be taken care of while they are at work or away.

A trusted key-holder service is available, allowing agreed visits to take place without you needing to be at home. Keys and access arrangements are treated securely and confidentially.

Yes. Vitality Housekeeping is personally provided by me, so you have the reassurance of the same familiar face each visit.

I am DBS-checked and fully insured.

DBS stands for Disclosure and Barring Service. My DBS check confirms that no criminal convictions or cautions are recorded against me, providing additional reassurance when inviting me into your home.

You’ll have a dedicated WhatsApp chat directly with me for any updates, changes or priorities between visits.

If you would prefer another messaging method, that’s absolutely fine too.

I don’t provide specialist oven cleaning.

Heavily soiled ovens are better suited to professional oven-cleaning specialists who use dedicated products and heated dip-tank equipment to remove baked-on grease and carbon more effectively.

This generally produces a better result without taking up a significant proportion of your housekeeping visit. Oven exteriors and light maintenance cleaning can be included as an agreed priority.

For safety and to protect your home, I don’t undertake work at significant height, move very heavy furniture or carry out hazardous, biohazard or specialist restoration cleaning.

I’ll use appropriate domestic step equipment where needed, but anything requiring ladders, specialist access or specialist treatment is better handled by the appropriate professional.

I take great care in every home and am fully insured. If an accident or breakage does occur, I’ll let you know straight away and deal with it openly and appropriately.

For planned holidays, I ideally ask for 1–2 weeks’ notice wherever possible.

If you’re away, your regular visit can either be paused or, if you prefer, I can use the time to focus on specific agreed household tasks.

Where diary space allows, I’ll do my best to rearrange your visit.

For any other changes or cancellations, please give me as much notice as you can. I’ll always offer you the same consideration in return and give as much notice as possible of any changes to my own availability.

If your regular service ever needs to come to an end, I simply ask for at least one week’s notice wherever possible.

To keep regular appointments running smoothly, any outstanding payment should be settled before the next scheduled visit. Where payment remains outstanding, future visits may be paused until the account is brought up to date.

Full payment details will be provided when your service is confirmed